Chd
The UT State Guest House-2, Sector 18, Chandigarh Administration, has set a commendable example by giving priority to guest convenience and prompt service.
Vimal Sharma, MD, Moksha Media, visited Chandigarh in connection with his mother’s medical treatment and stayed at the Guest House, where he accidentally made an online payment twice.
Generally, the refund process for excess payments can be complicated and time-consuming, not only in government institutions but even in private hotels.
However, the Guest House Management acted promptly and refunded the excess amount within a week, which was subsequently credited to Mr. Sharma’s account.
The initiative reflects a commendable approach towards guest convenience, prompt action and transparent service in a government institution.
